COVID-19 SAFETY PROTOCOL
To ensure the safety and well-being of the One King West community, we have implemented the following enhanced social distancing measures and adjusted service levels to help slow down the spread of this virus.
Communication Methods
We ask that all guest service inquiries be addressed by way of text messaging through our Zingle application at 437-800-0616 (24/7) or dial 0 from the phone in your room and one of guest service associates will be happy to assist you.
We also ask that you please keep a safe distance when talking to any staff member, resident or fellow guest and that you please limit your conversations when in near other people.
Access to Lobby Elevators
Until further notice, the lobby sliding doors, which provide access to our historical and tower elevators, will be set to key card access only. Only registered guests with an active key card will be able to access these areas.
Elevator Use
To avoid overcrowding and in support of social distancing, each Tower elevator is restricted to a maximum of 2 passengers, and each Historic elevator is restricted to a maximum of 1 passenger. Should an elevator already have the maximum passengers in it, please respect your fellow passengers and wait for the next elevator.
17th Floor Fitness Centre
The 17th Floor Fitness Centre is closed until further notice.
Visitors of Hotel Guests
Unaccompanied visitor access to the elevators and guest room floors is strictly prohibited. Please meet any expected visitors in the lobby and escort them to your room. Current hotel policies for visitors still apply. For information on the hotel visitor policy, please press 0 on your guest room phone and speak with one of our guest services associates.
Housekeeping Services
As of February 22, 2022 Daily in-suite housekeeping cleaning services have resumed.
If you require additional linen and/or amenities, please text us at 437-800-0616 or dial 0 and one of our guest services associates will be happy to assist you. Your requested items will only be delivered when you are in your room. Upon arrival to the suite, our delivery staff will knock on the door, announce themselves and leave the items in a bag at your doorstep.
In-Suite Maintenance Services
In-suite maintenance service will be limited to essential, urgent and emergency matters only. Should you require service for any of these reasons, please dial 0 and one of our guest services associates will be happy to assist you. Please be advised that depending on the issue, you may be asked to leave your room and/or a room change may be required.
Mail and Package Delivery
Delivery of all mail and packages to guest suites is suspended until further notice. Should you receive a delivery, we will contact you in your room to inform you that you have an item that can be picked up at the concierge desk.
Food/Grocery Delivery
All food/grocery deliveries must be picked up in person in the lobby. Upon the arrival of your food, we will call your room to advise you that your delivery has arrived. Should you not be in your suite to receive the order, the delivery WILL BE REFUSED.
Special exemptions will be made for individuals who are physically unable to come down to the lobby to pick up their delivery. This exemption also includes the elderly and/or those who are ill. Should you feel you qualify for these exemptions and are expecting a delivery, you must notify the Front Desk in advance to arrange to have your delivery accepted and dropped off outside your suite door.
We thank you for your support, patience and understanding as we all work together to get safely through these very challenging and unprecedented times.
Sincerely,
The One King West Management Team
Updated Friday, February 25, 2022
