Yes, we offer Valet parking services 24 hours a day, 7 days a week. Must be a registered guest for overnight parking.

Yes, our valet parking offers in-and-out privileges for overnight guests, with some exclusions throughout the year.

Due to the physical limitations of the parking facility, we cannot accommodate valet parking for larger vehicles, including pick-up trucks. We can accommodate vehicles under 6’ 2” high, and/or 16’ long, and/or 2.5 m wide.

As part of our green initiatives, One King West is pleased to offer charging stations for electric vehicles. There are two Tesla Connectors (80A) and one universal charger (40A), available on site (patrons only). Please contact our Concierge for more information.

To access and receive the 10% discounted parking rate at Commerce Court, you must pre-book parking through the Indigo Parking Portal. The rate shown on the portal includes a 10% discount on the regular parking rates. The discount cannot be applied upon check-in at One King West Hotel & Residence. The discount cannot be applied upon entry at the gates of Commerce Court – Indigo Parking.

Purchases made on the Indigo Parking Portal can be paid online at the time of the order, by credit card only (Visa and MasterCard are accepted), by means of a secure transaction based on SSL security technology. If not, the payment associated with the order must be made in person at the administration office at Commerce Court. The Commerce Court administration office is staffed Monday to Friday from 8 AM to 11 PM and Saturday to Sunday from 3 PM to 11 PM.

Upon completion of the order, you will receive a confirmation email. The confirmation email will include the identification of the service ordered, the number, the price, the period of use, and the place of use. This email will be sent to the email address indicated by you in the order form. Please use this email to enter Commerce Court.

Due to the parking garage’s physical limitations, Commerce Court cannot accommodate oversized vehicles with a height of more than 6’1”.

No, Commerce Court does not offer in and out privileges upon entrance.

There are three electric vehicle charging points located in the Commerce Court parking facility. Vehicle charging is free of charge. However, there is a 4-hour charge limit and charging stations are available on a first-come, first-served basis. If you require access to an electric vehicle charging station during your stay, please call Commerce Court at +1 (416) 364-1934.

Yes, there is an activation time of up to 30 minutes upon completing your advanced parking purchase and scanning your ticket at the entrance gates of Commerce Court. The gate software system configures every half hour (i.e. 3:00 PM, 3:30 PM, 4:00 PM, etc.). For example, if a guest is to pre-book parking at 3:15 PM, the earliest accessible entry time is 3:30 PM. However, the Commerce Court office is staffed Monday to Friday from 8 AM to 11 PM and Saturday to Sunday from 3 PM to 11 PM. The office is located in front of the entry gates in the Commerce Court parking facility. If you arrive before your booking is active, they will be able to assist you.

Yes, there is a grace period between your pre-scheduled entry and exit times versus your actual entry and exit times. The grace period is 15 minutes prior to entry time and 30 minutes after exit time.

The Commerce Court administration office is staffed Monday to Friday from 8 AM to 11 PM and Saturday to Sunday from 3 PM to 11 PM. Holiday hours may differ. The administration office is in front of the entry gates in the Commerce Court parking facility. There is 24/7 security present in the Commerce Court parking facility.

Your parking reservation may incur additional charges dependent on the length of stay and time of exit (i.e. surpassing the grace period of 30 minutes after pre-scheduled exit time). Scan your parking pass upon exiting at the fully automated pay stations or pay lanes. The pay stations accept all forms of payment and pay lanes that accept credit cards.

If you pre-book parking and you are unable to make your stay, please notify Indigo Parking in advance of the start date and entry time, and a cancellation/refund will be processed. Please contact Indigo Parking by phone at 1-416-506-1000 or by email at info.ca@group-indigo.com. Find more details on how to get in touch with Indigo Parking at https://indigoneo.ca/en/contact-us.

Please reach out to Indigo Parking directly in the incident of theft or damage. Please contact Indigo Parking by phone at 1-416-506-1000 or by email at info.ca@group-indigo.com. Find more details on how to get in touch with Indigo Parking at https://indigoneo.ca/en/contact-us. One King West Hotel & Residence is not affiliated in any way with Commerce Court and/or any other off-site parking facility, and parking at these facilities is at the vehicle owner’s expense and discretion. One King West does not accept responsibility for any loss, damage, cost, or expense, whatsoever, suffered or incurred by a One King West guest while utilizing the Commerce Court and/or any other off-site parking facility.